The BlackFin Difference
BlackFin is the nation’s first professional community of IRS Problem Solving Attorneys to offer its clients a written guarantee of satisfaction with its legal services. We make this promise because of our confidence in our lawyers’ skills, experience, and judgment and their commitment to delivering high quality, client focused service.
Communication Is Key
Our guarantee is structured to foster an open, candid relationship with clients. We pledge to provide services that effectively address each client’s specific objectives. In return, we ask our clients to tell us promptly if they are dissatisfied in any way with those services, giving us the opportunity to correct any problem and improve the service relationship.
The BlackFin Promise
Although attorneys cannot guarantee results we can and do promise to put our clients first, working with them to identify, address, and effectively pursue their objectives. To ensure that we provide this level of dedication, we framed our guarantee in these terms:
We guarantee that as a client of BlackFin you will receive cost-effective legal services delivered in a timely manner. We promise to involve you in strategic decisions and to communicate with you regularly. We cannot guarantee outcomes, but we do guarantee your satisfaction with our service. If at any time we do not perform to your satisfaction, we ask that you inform us promptly. We will then resolve the issue to YOUR satisfaction, even if it means reducing our legal fees.